Feedback & Complaints Process
Remote Therapy provides administrative and reception support to independent, AHPRA-registered psychologists. We are not a psychology practice - the psychologists who use our platform operate their own independent practices.
If your concern is about your sessions, treatment, or your psychologist's conduct:
Please email us the details of your concern (admin@remotetherapy.com.au), and we will forward it directly to your psychologist. Your psychologist will then have a chance to respond. This is the most common course of action.
However, we understand you may want to keep this confidential. Please let us know if you do and we will not share the concern with your therapist.
From our side, we will note and investigate your feedback and take appropriate action, which may include terminating our agreement with your psychologist.
If you'd prefer to raise your concern with an external body, you can contact one of the relevant state bodies listed below:
QLD Office of the Health Ombudsman -133 646 - oho.qld.gov.au
NSW Health Care Complaints Commission - 1800 043 159 - hccc.nsw.gov.au
VIC Health Complaints Commissioner - 1300 582 113 - hcc.vic.gov.au
SA Health & Community Services Complaints Commissioner - 1800 232 007 - hcscc.sa.gov.au
WA Health & Disability Services Complaints Office - 1800 813 583 - hadsco.wa.gov.au
TAS Health Complaints Commissioner - 1800 001 170 - healthcomplaints.tas.gov.au
NT Health & Community Services Complaints Commission - 1800 004 474 - hcscc.nt.gov.au
ACT Human Rights Commission (Health Services) - 02 6205 2222 - hrc.act.gov.au
National - AHPRA (practitioner conduct) - 1300 419 495 - ahpra.gov.au
National OAIC (privacy complaints) - 1300 363 992 - oaic.gov.au
If your concern is about an administrative matter (bookings, billing, or communications handled by our team):
We're glad to help. Please email us (admin@remotetherapy.com.au) with the details and we'll look into it promptly. If we have made a mistake, we will rectify it straight away.
If you're not sure which applies, feel free to email us and we'll point you in the right direction.