Cancellation Policy

If you attend your appointments and do not cancel with less than 48 hours notice, your appointments will be covered by Medicare.

However, in the event that you cancel within 48 hours of an appointment, or do not attend, we have a late cancellation/non-attendance fee which is equal to the bulk-bill rate. This is currently $98.95 for registered psychologists and $145.25 for clinical psychologists.

Our therapist's are sole traders running small businesses and giving back to the community by doing bulk-billed appointments. Because of Medicare under-funding, they take a 50% pay cut to do so. The rate of late cancellations and non-attendances is much higher when bulk-billing, so we collect your card details to ensure our therapists get properly compensated.

But don't worry! If you are in financial distress or if something outside of your control causes you to miss an appointment, we won't charge you. You can email us about your situation, or leave a note along with your online cancellation, and we will waive the fee and compensate the therapist on your behalf. We have waived over $420,000 in fees since we opened in July 2019.